Schnapps Idea Distillery Pty Ltd

Last updated: 5 November 2026

1. Introduction

These Terms and Conditions govern your use of the website www.schnapps-idea.com (the "Website") and all purchases made through the Website.

The Website is operated by Schnapps Idea Distillery Pty Ltd (ABN 42 664 522 356), referred to in these Terms and Conditions as "Schnapps Idea", "we", "us" or "our".

Schnapps Idea Distillery Pty Ltd holds Victorian Producer's Liquor Licence No. 32813409.

By accessing or using the Website, or placing an order through the Website, you agree to these Terms and Conditions. If you do not agree, please do not use the Website.

We support the responsible service and consumption of alcohol and comply with applicable liquor licensing laws and regulations.

These Terms and Conditions apply to retail purchases made through our Website by customers in Australia. They do not cover wholesale transactions or separate commercial arrangements.

2. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time to reflect changes to our business, Website, products or applicable laws.

The latest version will always be published on our Website, together with the date of the latest update.

Changes will not retrospectively affect orders already accepted, except where required by law or where you agree to the changes.

We encourage you to review these Terms and Conditions periodically.

3. Products and Website information

We make every reasonable effort to ensure that the information on our Website, including product descriptions, prices, availability and images, is accurate and up to date.

However:

• Product availability may change without notice.
• Product descriptions and tasting notes are provided as a guide to the characteristics of our products.
• Images are for illustrative purposes. Actual product appearance, packaging, labels and colours may vary slightly.
• We reserve the right to update product descriptions, packaging and presentation where necessary.

Our products are handcrafted spirits, and natural variations in colour, aroma and flavour may occur between batches.

All prices are displayed in Australian dollars (AUD) and, unless otherwise stated, include GST.

4. Eligibility and alcohol sales

Alcohol may only be purchased, received and consumed by persons aged 18 years or over.

By placing an order through our Website, you confirm that:

• You are at least 18 years old.
• You are legally permitted to purchase and receive alcohol.
• All information you provide is accurate and complete.
• You are purchasing the products for lawful purposes.

It is illegal in Victoria to sell or supply alcohol to a person under 18 years of age, or to purchase or receive alcohol if you are under 18.

We reserve the right to request satisfactory proof of age before accepting or fulfilling an order.

We may refuse or cancel an order if we reasonably believe that the purchaser or intended recipient is under 18, or that the sale or delivery would breach applicable liquor laws or licence conditions.

Responsible consumption

Our products contain alcohol. Please consume responsibly and in accordance with applicable laws and health guidance. Alcohol should not be consumed by persons under 18 years of age, and should not be supplied to intoxicated persons.

5. Placing orders and payment

You may purchase products through our Website by selecting the products you wish to buy and completing the online checkout process.

When you submit an order, you are making an offer to purchase the selected products in accordance with these Terms and Conditions.

An order confirmation email acknowledges that we have received your order. It does not necessarily mean that your order has been accepted.

Your order is accepted when we confirm acceptance, which will generally occur when your order is processed for dispatch.

All orders are subject to:

• Product availability.
• Successful payment authorisation.
• Verification of relevant customer and delivery details.
• Compliance with applicable liquor licensing requirements.

We reserve the right to decline or cancel an order where there is a legitimate reason, including suspected fraudulent activity, incorrect pricing, unavailable products, payment issues or legal restrictions.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order using the original payment method, unless otherwise agreed.

We accept the payment methods displayed at checkout. Payments are processed through secure third-party payment providers.

By submitting an order, you confirm that you are authorised to use the payment method provided and authorise the payment of the total amount displayed at checkout.

If a payment cannot be processed, we may contact you to arrange an alternative payment method or cancel the order.

6. Pricing and GST

All prices on our Website are in Australian dollars and include GST where applicable.

Delivery charges and any other applicable fees will be displayed during checkout before you complete your purchase.

We reserve the right to change product prices at any time. Any price changes will not affect orders that have already been accepted.

If a product is listed at an incorrect price due to an error, we will contact you before processing the order. You may choose to proceed at the correct price or cancel the order for a full refund.

A tax invoice will be issued for taxable sales as required by law.

7. Age verification and gift orders

We take our legal obligations regarding the sale and delivery of alcohol seriously.

For first-time customers, you must confirm that you are 18 years of age or older when placing an order.

For gift orders, the purchaser must confirm that both the purchaser and the intended recipient are aged 18 years or older. We will also require the recipient's name and delivery address.

Our delivery providers may be required to verify the age of the person receiving the alcohol by checking an acceptable form of identification.

For first-time orders, delivery must be made to the person who placed the order, and the delivery provider must verify that person's age.

For gift orders, alcohol may only be handed over once the recipient, or another person aged 18 years or older at the delivery address, has provided satisfactory proof of age.

We reserve the right to refuse delivery if satisfactory age verification cannot be completed.

8. Shipping and delivery

We currently deliver orders to Australian addresses only.

Delivery availability depends on the destination and the services offered by our delivery providers.

Delivery costs and available shipping options will be displayed at checkout.

We do not deliver to PO boxes.

Delivery timeframes

As a general guide, estimated delivery times are:

• Standard shipping to metropolitan areas: approximately 1–7 business days.
• Express shipping to metropolitan areas: approximately 1–3 business days.
• Regional and remote locations: delivery may take longer.

These are estimates only and are not guaranteed delivery times.

Orders are generally dispatched after payment has been successfully processed and the order has been accepted.

We will make reasonable efforts to dispatch orders promptly and provide tracking information where available.

Delivery timeframes may be affected by public holidays, peak trading periods, weather, transport disruptions and circumstances outside our reasonable control.

If your delivery is significantly delayed, please contact us so that we can assist in investigating the matter.

Delivery instructions

You are responsible for providing an accurate and complete delivery address and contact details when placing an order.

For subsequent orders by an existing customer, you may provide instructions about where the delivery should be left if you are not at home, subject to applicable liquor delivery requirements and the delivery provider's procedures.

For first-time orders and gift orders, the applicable age verification and personal handover requirements must be followed.

Same-day deliveries must be handed to a person and cannot be left unattended.

All alcohol deliveries must be completed before 11:00 pm.

We cannot guarantee that special delivery instructions will be followed where they conflict with legal requirements or the delivery provider's procedures.

Refused or unsuccessful deliveries

Our delivery provider must refuse delivery if:

• The recipient is under 18 years of age.
• The recipient is intoxicated or there is a substantial risk that they are intoxicated.
• Appropriate identification cannot be provided where required.
• Delivery would otherwise breach applicable liquor laws or licence conditions.

If delivery cannot be completed, we will contact you to discuss the available options.

Where a delivery fails because incorrect or incomplete delivery details were provided by the customer, or because the customer or recipient was unavailable or unable to meet the legal delivery requirements, additional delivery charges may apply to arrange redelivery, where permitted by law.

If redelivery is not possible, we will discuss the appropriate refund or other resolution with you, taking into account the circumstances and your rights under Australian Consumer Law.

Delivery responsibility

We remain responsible for ensuring that orders are handled and delivered in accordance with applicable consumer and liquor licensing laws.

You should contact us as soon as reasonably possible if your order is missing, damaged or has not arrived.

9. Refunds, returns and cancellations

We want you to be happy with your purchase. If you experience a problem with an order, please contact us at prost@schnapps-idea.com.

Consumer guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a remedy if a product:

• Is faulty or unsafe.
• Is not of acceptable quality.
• Is significantly different from its description or sample.
• Does not do what it is reasonably expected to do.
• Has a problem that would have stopped you from purchasing it had you known about it.

If a product has a major failure, you are entitled to choose a refund or replacement.

If a product has a minor failure, we may be entitled to provide a repair or replacement within a reasonable time. If the problem cannot be fixed within a reasonable time, you may be entitled to choose a refund or replacement.

You may also be entitled to compensation for reasonably foreseeable loss or damage resulting from a failure to meet a consumer guarantee.

Nothing in these Terms and Conditions limits or excludes your rights under the Australian Consumer Law.

Change-of-mind returns

We do not offer refunds or exchanges simply because you have changed your mind, ordered the wrong product or no longer want the product.

However, this does not affect your rights under Australian Consumer Law.

Damaged or broken products

If your order arrives damaged or broken, please contact us as soon as possible and provide:

• Your order number.
• A description of the damage.
• Photographs of the damaged product and packaging, if available.

We will investigate the issue and arrange an appropriate remedy in accordance with your consumer rights.

Photographs may help us assess the damage and make a claim with the delivery provider, but providing photographs is not a condition of exercising your statutory rights.

Cancellations

If you wish to cancel an order, please contact us as soon as possible at prost@schnapps-idea.com.

We will do our best to accommodate cancellation requests before an order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible. This does not affect any rights you may have under Australian Consumer Law.

How to request a return or refund

Please contact:

Schnapps Idea Distillery Pty Ltd
Email: prost@schnapps-idea.com

Please include your order number and a description of the issue.

Where a product needs to be returned, we will advise you of the appropriate return arrangements. You should retain the original packaging where possible.

We will not require you to pay return costs where we are legally responsible for those costs.

Please retain your order confirmation or receipt as proof of purchase.

10. Intellectual property

All content on this Website, including text, photographs, product images, logos, graphics, designs, trademarks, product descriptions and other materials, is owned by or licensed to Schnapps Idea Distillery Pty Ltd unless otherwise stated.

This content is protected by applicable copyright, trademark and intellectual property laws.

You may view and use the Website for personal and non-commercial purposes.

You must not, without our prior written permission:

• Copy, reproduce or distribute our Website content for commercial purposes.
• Use our logos, trademarks, product photographs or branding.
• Modify or republish our content.
• Use our brand or materials in a way that may mislead others into believing that you are associated with Schnapps Idea.

Nothing in these Terms and Conditions transfers ownership of our intellectual property to you.

If you submit feedback, suggestions or general comments to us, we may use those suggestions to improve our products and services. We will not publish your personal correspondence, name or testimonial for marketing purposes without appropriate permission.

11. Third-party websites and services

Our Website may contain links to third-party websites or use third-party services, including payment providers, delivery providers and social media platforms.

These third parties operate independently of Schnapps Idea.

We are not responsible for the content, security, availability or privacy practices of external websites or services that we do not control.

Your use of third-party websites and services may be subject to their own terms and conditions and privacy policies.

This clause does not exclude any responsibility we have under applicable law.

12. Website availability and use

We aim to keep our Website available and functioning properly. However, we cannot guarantee uninterrupted access or that the Website will always be free from errors.

We may temporarily suspend or restrict access to the Website for maintenance, updates, security reasons or circumstances outside our reasonable control.

You agree not to:

• Use the Website for unlawful purposes.
• Attempt to interfere with the security or functionality of the Website.
• Introduce viruses, malicious software or harmful code.
• Attempt to gain unauthorised access to our systems or data.
• Use automated means to collect or copy Website content without our permission.

We reserve the right to restrict access to the Website where there is reasonable cause to do so.

13. Privacy and personal information

We respect your privacy and handle your personal information in accordance with applicable privacy laws and our Privacy Policy.

When you place an order, we may collect information such as:

• Your name and contact details.
• Your billing and delivery address.
• Your order and purchase history.
• Payment transaction information.
• Information required for age verification and liquor licensing compliance.

We use this information to:

• Process and fulfil your orders.
• Arrange delivery.
• Process payments and refunds.
• Verify customer eligibility and age where required.
• Meet our legal and regulatory obligations.
• Respond to enquiries and provide customer support.
• Improve our Website, products and services.
• Send marketing communications where you have consented or where otherwise permitted by law.

We may share relevant information with service providers who assist us in operating our business, including payment processors, delivery companies, Website hosting providers and other service providers.

We do not sell your personal information to third parties.

For more information about how we collect, use, store and disclose personal information, please refer to our Privacy Policy on our Website.

You may contact us at prost@schnapps-idea.com if you wish to request access to or correction of your personal information, subject to applicable laws.

14. Cookies and website analytics

Our Website may use cookies and similar technologies to support website functionality, improve the shopping experience, understand how visitors use our Website and support marketing activities.

Cookies may be used to:

• Remember shopping cart contents and preferences.
• Improve Website performance.
• Analyse Website traffic and usage.
• Support advertising and marketing activities.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

Further information about our use of cookies and personal information is available in our Privacy Policy.

15. Liability and Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under Australian Consumer Law or other applicable legislation.

Where permitted by law, we are not responsible for loss or damage caused by:

• Incorrect or incomplete information provided by you.
• Your misuse of products.
• Your failure to follow reasonable product instructions or safety information.
• Unauthorised access to your account resulting from your failure to protect your login details.
• Events outside our reasonable control.

To the extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable.

Nothing in this clause limits our responsibility for loss or damage where such limitation is prohibited by law.

16. Events outside our control

We will not be responsible for delays or failure to perform our obligations to the extent that they result from circumstances beyond our reasonable control, including natural disasters, extreme weather, transport disruptions, industrial disputes, government restrictions, supply chain interruptions or other unexpected events.

Where such circumstances affect your order, we will make reasonable efforts to notify you and arrange an appropriate solution.

This clause does not remove your rights under Australian Consumer Law, including your rights to a refund where applicable.

17. General provisions

These Terms and Conditions, together with our Privacy Policy and any other applicable policies published on our Website, form the agreement between you and Schnapps Idea in relation to your use of the Website and purchases made through it.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

If we do not enforce a particular provision, this does not mean that we waive our right to enforce it in the future.

These Terms and Conditions are governed by the laws of Victoria, Australia.

You and Schnapps Idea submit to the jurisdiction of the courts of Victoria and any courts entitled to hear appeals from those courts, subject to any mandatory rights you may have under applicable law.

Nothing in these Terms and Conditions limits any rights or remedies available to you under Australian law.

18. Contact us

If you have any questions about these Terms and Conditions, your order or our products, please contact us:

Schnapps Idea Distillery Pty Ltd
ABN: 42 664 522 356
Victorian Producer's Liquor Licence: 32813409
Website: www.schnapps-idea.com
Email: prost@schnapps-idea.com

We will be happy to assist you.